Privacy Policy
Last updated: February 2026
Information We Collect
We collect information you provide directly: name, email, phone, shipping address, and payment information when placing orders. We also collect technical data like IP address, browser type, and device information through standard web technologies.
How We Use Your Information
Your data is used to process and fulfill orders, communicate about your purchases, provide customer support, send promotional communications (with your consent), improve our website and services, and comply with legal obligations.
Payment Security
All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. We never store credit card numbers on our servers. All transactions are encrypted with 256-bit SSL technology.
Cookies & Tracking
We use essential cookies for site functionality (cart, language preferences) and analytics cookies to understand how visitors interact with our site. You can disable non-essential cookies through your browser settings.
Data Sharing
We do not sell or rent your personal data to third parties. We may share data with: shipping carriers (for delivery), payment processors (Stripe), and analytics services. All third-party partners are contractually bound to protect your data.
Data Retention
Order data is retained for 7 years for tax and legal compliance. Marketing data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to access, correct, or delete your personal data. You can opt out of marketing communications at any time. For GDPR/LGPD requests, contact us and we will respond within 30 days.
International Transfers
Your data may be processed in countries outside your own. We ensure adequate safeguards are in place through standard contractual clauses and encryption during transfer.
Contact Us
For privacy-related inquiries, contact us at contato@pepitivabiolabs.com or through our contact page.